MEDIA & PRESS

Hospitality • Customer Experience • Service Culture • Luxury Experiences

Toast of Luxury explores what happens after marketing makes the promise—when the customer actually walks through the door.

DEJAYE BOTKIN-NAGIE

Founder, Toast of Luxury
Hospitality & Customer Experience Consultant
Creator of The Psychology of Service™

Dejaye Botkin-Nagie brings a background in psychology, education, consulting, and hospitality to her examination of the customer experience.

Through Toast of Luxury, she explores the psychology behind service—how communication, attention, empathy, environment, expectations, and seemingly small interactions shape the way customers experience a business, destination, or event.

Her work combines firsthand experience, service evaluation, secret shopping, and customer-perspective observation to examine not simply what happened, but how the experience felt and why it mattered.

WHAT TOAST OF LUXURY COVERS

Toast of Luxury covers hospitality and customer experience through the lens of psychology, service, and the guest journey. Coverage includes restaurants, hotels, luxury and lifestyle experiences, major events, premium hospitality environments, and destinations where service plays a defining role in the experience.

Coverage includes firsthand features, experience reviews, service observations, photography, social media content, and commentary on the psychology behind the customer experience.

EXPERIENCE IN ACTION

The customer experience is best understood by experiencing it.

Toast of Luxury documents hospitality firsthand—from restaurants and hotels to events, destinations, and luxury experiences. The Secret Shopping Gallery offers a visual look at the environments, service moments, and experiences that inform Toast of Luxury’s perspective on hospitality and customer experience.

VIEW THE SECRET SHOPPING GALLERY →

MEDIA & PRESS INQUIRIES

Toast of Luxury welcomes opportunities to cover hospitality, lifestyle, and customer-experience stories, destinations, and events.

For media access, event coverage, press invitations, hosted experiences, interviews, or collaboration inquiries, please contact Dejaye Botkin-Nagie.

CONTACT TOAST OF LUXURY →

203.609.1714
toastofluxury@gmail.com